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Salesforce Salesforce-AI-Associate Exam Syllabus Topics:

Topic
Details

Topic 1

Data for AI: Questions about the importance of data quality and different elements or components of data quality are related to this topic.

Topic 2

AI Fundamentals: This topic discusses the major principles and applications of AI within Salesforce. It also focuses on different types of AI and their capabilities.

Topic 3

AI Capabilities in CRM: Get familiar with the benefits of AI and capabilities of CRM.

Topic 4

Ethical Considerations of AI: It delves into the ethical challenges of AI such as human bias in machine learning, lack of transparency, etc. The topic also explains how to apply the Trusted AI Principles of Salesforce to given scenarios.

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Valid Salesforce Certified AI Associate Exam test answers, valid Salesforce-AI-Associate exam dumps

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Salesforce Certified AI Associate Exam Sample Questions (Q72-Q77):

NEW QUESTION # 72
Which type of bias results from data being labeled according to stereotypes?

A. Societal
B. Interaction
C. Association

Answer: A

Explanation:
Explanation
"Societal bias results from data being labeled according to stereotypes. Societal bias is a type of bias that reflects the assumptions, norms, or values of a specific society or culture. For example, societal bias can occur when data is labeled based on gender, race, ethnicity, or religion stereotypes."

NEW QUESTION # 73
What is an example of Salesforce's Trusted AI Principle of Inclusivity in practice?

A. Working with human rights experts
B. Testing models with diverse datasets
C. Striving for model explain ability

Answer: B

Explanation:
Explanation
"An example of Salesforce's Trusted AI Principle of Inclusivity in practice is testing models with diverse datasets. Inclusivity means that AI systems should be designed and developed with respect for diversity and inclusion of different perspectives, backgrounds, and experiences. Testing modelswith diverse datasets can help ensure that the models are fair, unbiased, and representative of the target population or domain."

NEW QUESTION # 74
A marketing manager wants to use AI to better engage their customers.
Which functionality provides the best solution?

A. Bring Your Own Model
B. Einstein Engagement
C. Journey Optimization

Answer: B

Explanation:
"EinsteinEngagement provides the best solution for a marketing manager who wants to use AI to better engage their customers. Einstein Engagement is a feature that uses AI to optimize email marketing campaigns by providing insights and recommendations on the best time, frequency, content, and subject lines to send emails to each customer. Einstein Engagement can help increase customer engagement, retention, and loyalty by delivering personalized and relevant messages."

NEW QUESTION # 75
What is the best method to safeguard customer data privacy?

A. Archive customer data on a recurring schedule.
B. Track customer data consent preferences.
C. Automatically anonymize all customer data.

Answer: B

Explanation:
Explanation
"Tracking customer data consent preferences is the best method to safeguard customer data privacy. Data privacy is the right of individuals to control how their personal data is collected, used, shared, or stored by others. Tracking customer data consent preferences means respecting and honoring the choices and preferences of customers regarding their personal data. Tracking customer data consent preferences can help ensure compliance with data privacy laws and regulations, as well as build trust and loyalty with customers."

NEW QUESTION # 76
Which Einstein capability uses emails to create content for Knowledge articles?

A. Generate
B. Predict
C. Discover

Answer: A

Explanation:
Explanation
"Einstein Generate uses emails to create content for Knowledge articles. Einstein Generate is a natural language generation (NLG) feature that can automatically write summaries, descriptions, or recommendations based on data or text inputs. For example, Einstein Generate can analyze email conversations between agents and customers and generate draft articles for the Knowledge base."

NEW QUESTION # 77
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