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SAP C-WME-2506 Exam Syllabus Topics:

Topic
Details

Topic 1

Advancing your Skills in Building WalkMe Solutions: This section of the exam tests the advanced competencies of functional and business analysts in designing more complex and customized WalkMe solutions within SAP platforms. It requires a deeper understanding of user segmentation, advanced rules and triggers, performance optimization, and the use of analytics to refine user experiences. Candidates are expected to demonstrate their ability to design scalable and impactful guidance that aligns with SAP business processes and drives user adoption across the enterprise.

Topic 2

Starting your Digital Adoption Journey: WalkMe Fundamentals: This section of the exam measures the skills of SAP project managers and covers the foundational concepts of digital adoption within SAP environments using WalkMe. Candidates are expected to understand the value of digital adoption platforms, the basic components of WalkMe, and how these tools align with business goals. The section emphasizes knowledge of the user experience within SAP and the ability to identify opportunities for improving digital workflows through in-app guidance and automation.

Topic 3

Getting Started with Building WalkMe Solutions: This section of the exam evaluates the capabilities of WalkMe implementers and focuses on the practical aspects of creating and configuring WalkMe solutions. It includes understanding the WalkMe Editor, planning solution flows, creating Smart Walk-Thrus, Launchers, and ShoutOuts, and managing end-user guidance effectively. Candidates should be comfortable building initial WalkMe experiences that improve SAP usability and provide contextual help for users navigating SAP applications.

SAP Certified Associate - WalkMe Digital Adoption Consultant Sample Questions (Q29-Q34):

NEW QUESTION # 29
Your company has a reporting page with features that have always been available. They recently added the ability for users to create their own reports. Not everyone uses the reporting tools, but they want to announce the new report creation feature for those who do use it. They will use a ShoutOut for this and only want to show it to users who use the tool.
Under the ShoutOut's engagement tab, which auto-play option would be best?

A. Off (activate via a Launcher)
B. Play once a day
C. Play according to a rule
D. Auto-play

Answer: C

NEW QUESTION # 30
When adding new users to an account on a platform, admins must select their permission levels. The company gets a lot of support tickets about users asking what each permission level means or asking to adjust permission levels because they were set up incorrectly. The company already has a help article that lists out all of the permission level definitions, but it isn't used often.
Which of these options would be the best solution to create with WalkMe?

A. Validation SmartTip
B. Smart Walk-Thru navigating users to the help Resource
C. ShoutOut every time admins begin adding a new user
D. Launcher next to the field that activates a Resource

Answer: D

NEW QUESTION # 31
You and your Project Lead just had a conversation with a business stakeholder who wants you to create WalkMe content for their team. They provided you with all of the following information:
Sales team members are constantly rushing through entering contract details in your sales platform, which adds to inaccurate data for the business. Once they get to the contract page, there are many fields to fill out that are unique to each client. They often don't remember which is the correct option from a number of dropdown fields, and the company doesn't currently have any documentation that explains the dropdown fields.

A. What is the end user behavior (pain point) you need to address with WalkMe content?
B. Sales team members are rushing through entering contract details
C. The business has inaccurate data
D. Users do not know which is the correct option in the dropdown fields
E. No help documentation currently exists

Answer: B

NEW QUESTION # 32
You have received some feedback that your end users are having issues completing a Smart Walk-Thru that you built.
Where are the best places to analyze where users are having issues?
Note: There are 2 correct answers to this question.

A. Look at the Smart Walk-Thru steps in the Editor.
B. Look in the WalkMe Player Menu.
C. Look at the percent of users that played Smart Walk-Thrus.
D. Look at the Smart Walk-Thru step analysis in Insights.

Answer: A,D

NEW QUESTION # 33
When doing quality assurance and testing content, which of the options below should we be looking for?
Note: There are 3 correct answers to this question.

A. The website's background color matches the corporate branding.
B. Page load time is under ten seconds.
C. Smart Walk-Thru triggers work as expected.
D. Content appears as expected.
E. Balloons are not blocking important site elements.

Answer: C,D,E

Explanation:
Quality assurance (QA) and testing of WalkMe content focus on ensuring that the content functions correctly, displays appropriately, and enhances the user experience without causing disruptions. The key aspects to check include:
* Content appears as expected(B): Verify that WalkMe content (e.g., SmartTips, ShoutOuts) displays with the correct text, styling, and positioning as designed in the Editor.
* Balloons are not blocking important site elements(C): Ensure that WalkMe balloons (e.g., Smart Walk-Thru steps or SmartTips) do not obscure critical UI elements, such as buttons or forms, to maintain usability.
* Smart Walk-Thru triggers work as expected(D): Confirm that triggers (e.g., clicks, page loads) initiate Smart Walk-Thru steps correctly, ensuring smooth guidance.
The other options are incorrect:
* Page load time under ten seconds(A) is a website performance metric, not a WalkMe QA responsibility.
* Website's background color matching corporate branding(E) is outside WalkMe's scope, as it pertains to the website's design.
Extract from Official WalkMe Documentation:
According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.4: Quality Assurance):
"During QA, verify that content displays correctly, balloons do not block critical UI elements, and Smart Walk-Thru triggers function as intended. These checks ensure a seamless user experience." The courseGetting Started with Building WalkMe Solutionsstates:
"QA involves confirming that WalkMe content appears as designed, does not obstruct important page elements, and that triggers for Smart Walk-Thrus execute reliably." Options B, C, and D are the correct aspects to focus on during QA.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.4: Quality Assurance.
WalkMe Editor User Guide, "Quality Assurance Best Practices" Section.
Course:Getting Started with Building WalkMe Solutions, Module 5: Testing and QA.

NEW QUESTION # 34
......

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