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Public-Sector-Solutions Hot Questions & Public-Sector-Solutions Authorized Certification

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Salesforce Public-Sector-Solutions Exam Syllabus Topics:

Topic
Details

Topic 1

Public Sector Solution Product Configuration: This section assesses the proficiency of public sector technical consultants in identifying and implementing the right Salesforce Public Sector Solutions components for business requirements. Skills in Omnistudio, Service Cloud, and automation tools are key. It tests the ability to create optimized configurations, action plans, and digital experiences that enhance service delivery.

Topic 2

Public Sector Solutions Implementation Strategies and Best Practices: This domain measures the ability to implement Salesforce Public Sector Solutions using strategic approaches and industry best practices. Focus areas include PSS solutions, data sharing, security, scalability, and data quality. Demonstrating expertise in mapping business processes and designing robust solutions reflects the technical consultant’s aptitude for driving successful implementations in complex public sector environments.

Topic 3

Public Sector Solutions - Product-Specific Systems Knowledge: Proficiency of public sector technical consultants in configuring systems for licenses, permits, inspections, grants management, employee experience, and emergency response will be tested. Understanding document processing, eSignature technologies, and reporting options is critical. Success in this area demonstrates expertise in delivering tailored solutions aligned with customer objectives and lifecycle requirements.

>> Public-Sector-Solutions Hot Questions <<

100% Pass Quiz 2025 Reliable Public-Sector-Solutions: SalesforcePublic Sector Solutions Accredited Professional Hot Questions

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SalesforcePublic Sector Solutions Accredited Professional Sample Questions (Q74-Q79):

NEW QUESTION # 74
A public sector agency recently implemented public Sector solutions for the ....in the cite. A new inspector has been onboarded to conduct the inspections.... Feature. All other inspectors can access Action Plans without any problems.

A. The Salesforce use for the new inspector is disabled.
B. Action Plans Permission set has not been assigned to the new inspector.
C. The 'Enable Notes' permission has not been selected for the new inspector.
D. Person Account Models have not been enabled on the org.

Answer: B

Explanation:
In Salesforce Public Sector Solutions, permissions and access control are crucial for ensuring that users can perform their roles effectively. If a new inspector is unable to access Action Plans while other inspectors can, it is likely due to a missing permission set assignment. Specifically, the Action Plans Permission Set must be assigned to the inspector to grant access to the necessary features. Here's how to check and assign the permission set:
* Check User Permissions:
* Go to Setup > Users > Users.
* Find the new inspector's user record and check their assigned permission sets.
* Assign Action Plans Permission Set:
* Navigate to Setup > Permission Sets.
* Find and select the Action Plans Permission Set.
* Click Manage Assignments and add the new inspector to this permission set.
By ensuring that the new inspector has the Action Plans Permission Set, you will grant them the required access to view and manage Action Plans, just like the other inspectors.
References:
* Salesforce Help: Permission Sets
* Salesforce Public Sector Solutions Documentation

NEW QUESTION # 75
Apublic sector agency Is looking to digitize Its operations for Emergency Response. As the technical consultant on the project, the expectations are to roll out a public facing portal that allows citizens to submit a simple emergency request with some basic information.
Which two are the correct approaches a consultant should take to meet these objectives?

A. Leverage prebuilt Emergency Service Request flow.
B. Create a custom Case Record Type and leverage a prebuilt Contact Support Form
C. Build a digital experience site using pre-configured emergency response management (ERM) specific template
D. Build a digital experience site using the Help Center template based on the agency's requirement

Answer: A,C

Explanation:
Building a digital experience site using pre-configured emergency response management (ERM) specific template and leveraging prebuilt Emergency Service Request flow are two correct approaches to meet the objectives of providing a way for citizens to submit a simple emergency request with some basic information.
The ERM specific template is a prebuilt template that comes with Community Response for Public Sector, which is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to create and manage emergency response programs and services, and enable citizens to access resources and submit requests. The Emergency Service Request flow is a prebuilt flow that comes with the ERM specifictemplate. It can allow citizens to submit a simple emergency request with some basic information, such as their name, contact details, location, and service type.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_community_response.htm&type=5&la

NEW QUESTION # 76
A government agency runs various research and grant programs for scholars. They have decided to use the Individual Application object in Grants Management for Public Sector Solutions. Which Salesforce features must be enabled to support this use case?

A. Product Schedule
B. Salesforce Flow
C. Person Accounts
D. Custom Object for Applications

Answer: C

Explanation:
Explanation
Person Accounts are a Salesforce feature that must be enabled to support the use case of using the Individual Application object in Grants Management for Public Sector Solutions. Person Accounts are a type of account that can store information about individual people, such as scholars, who are not associated with a business account. The Individual Application object is a child object of the Account object and it can be used to track grant applications from individual applicants.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_individual_applications.htm&type=5&

NEW QUESTION # 77
A Public Sector Organization (PSO) is seeking to improve how they manage us community grants and would like to introduce a new portal to allow Organizations to apply for grants. The PSO would also like to improve its internal processes and use the Grants Management package from Public Sector Solutions. The PSO currently uses Salesforce in a minimal capacity, with their staff using the Salesforce Classic UL. In addition to procuring Grants Management licenses, what other three prerequisites should the Technical Consultant advise the PSO are required?

A. Migrate Users to Lightning Experience
B. Customer Community Plus Licenses
C. Enable Chatter
D. Customer Community Licenses
E. Enable Web-to-Lead

Answer: A,C,D

Explanation:
Explanation
Customer Community Licenses, enabling Chatter, and migrating users to Lightning Experience are three prerequisites that should be advised to the Public Sector Organization (PSO) before using Public Sector Solutions (PSS) components to create a portal for grant applications. Customer Community Licenses are licenses that can be used to create external users who can access data and records in Salesforce, such as grant applicants. Enabling Chatter is a feature that can be used to enable collaboration and communication among users in Salesforce, such as grant reviewers. Migrating users to Lightning Experience is a process that can be used to switch users from Salesforce Classic to Lightning Experience, which is the user interface that supports PSS components.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_grants_management.htm&type=5&lan

NEW QUESTION # 78
A government agency uses Public Sector Solutions to manage permits and gram approvals. The approvals team leader wants to improve team efficiency by ensuring everyone in the approvals team can see a summary of their open applications pending approval, including how long the application has been pending approval and the moment they log in to Salesforce for the day.
In this scenario, which is the correct reporting and analytics solution to provide Approval insights to team members on login?

A. Provide CRM Analytics licenses to all team members, create a custom Approvals report using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver role.
B. Create a custom Approvals dashboard using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver profile.
C. Create a custom Approvals report using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver role.
D. Provide CRM Analytics licenses to all team members, create a custom Approvals dashboard using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver profile.

Answer: B

Explanation:
Creating a custom Approvals dashboard using standard Salesforce Reports and Dashboards and adding this to a custom Home Page assigned to the Approver profile is the correct reporting and analytics solution to provide Approval insights to team members on login. Salesforce Reports and Dashboards are tools that can be used to create and display data visualizations, such as charts, tables, or metrics. A custom Approvals dashboard can show a summary of open applications pending approval, including how long the application has been pending approval. A custom Home Page is a page that can be customized to show different components, such as dashboards, tasks, or news. A custom Home Page can be assigned to a specific profile, such as the Approver profile, and it can be displayed when users log in to Salesforce. Reference: https://help.
salesforce.com/s/articleView?id=sf.reports_dashboards_overview.htm&type=5

NEW QUESTION # 79
......

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